1. Company Overview

Black Moon Estates LLC ("Company," "we," "our," or "us") is a real estate services company dedicated to helping clients buy, sell, and invest in properties. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it.

For questions or concerns regarding this Privacy Policy, please contact us:

Email: [email protected]

Phone: (762) 525-8544

2. Information We Collect

We may collect the following types of personal information when you interact with our services:

• Contact Information: Name, phone number, email address, and mailing address

• Property Preferences: Budget range, location preferences, property type, and related real estate requirements

• Communication Data: Records of your interactions with us, including SMS messages, emails, and phone calls

• Financial Qualification Data: General financial information relevant to real estate transactions (we do not store sensitive payment card data)

• Usage Data: Information about how you interact with our website and digital platforms

3. How We Use Your Information

We use your personal information solely to:

• Provide real estate services and respond to your inquiries

• Send SMS notifications, appointment reminders, and property updates (with your prior express consent)

• Improve our services and overall customer experience

• Comply with legal obligations and applicable industry regulations

• Communicate service-related updates relevant to your real estate transactions

4. How We Share Your Information

IMPORTANT — SMS Data Protection: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS Opt-In Data: Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

We may share your personal information only in the following limited circumstances:

With Service Providers:

We may share your personal information with trusted service providers solely to monitor and analyze the use of our service, or to support our core business operations (such as CRM platforms, scheduling tools, and customer service software). These providers are bound by confidentiality obligations and are not permitted to use your data for any other purpose.

For Legal Compliance:

We may disclose your personal information when required to do so by law, regulation, court order, or other governmental authority.

To Protect Rights & Safety:

We may disclose information where necessary to protect the rights, property, or safety of Black Moon Estates LLC, our clients, or others.

With Your Explicit Consent:

We may disclose your personal information for any other specific purpose with your explicit prior consent.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. SMS Messaging Program

5.1 Program Name & Description

Program Name: Black Moon Estates LLC SMS Alerts

By opting in to our SMS program, you consent to receive text messages from Black Moon Estates LLC that may include:

• Property listings, market updates, and real estate alerts

• Appointment reminders and scheduling confirmations

• Transactional updates related to your real estate inquiries

• Customer service responses to your requests

5.2 Opt-Out Instructions

You can cancel the SMS service at any time. Simply text "STOP" to (762) 525-8544. Upon sending "STOP," we will confirm your unsubscribe status via SMS. You will no longer receive SMS messages from us after that confirmation.

To rejoin, simply sign up again as you did initially, and we will resume sending SMS messages to you.

5.3 Help Instructions

If you experience any issues with our SMS messaging program, reply with the keyword HELP for assistance, or contact us directly at:

Email: [email protected]

Toll-Free: (762) 525-8544

5.4 Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

5.5 Message & Data Rates

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, please contact your wireless provider.

6. Data Retention & Security

We retain your personal information only for as long as necessary to provide our services and fulfill applicable legal obligations. SMS opt-in and opt-out records are retained in accordance with TCPA requirements and carrier guidelines.

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or outdated data

• Request deletion of your personal data, subject to legal retention requirements

• Opt out of SMS messages at any time by texting STOP to (762) 525-8544

• Contact us to withdraw any previously given consent

To exercise any of these rights, contact us at [email protected]

8. Compliance with Industry Standards

Black Moon Estates LLC is committed to full compliance with all applicable laws and regulations governing SMS communications and data privacy, including:

• TCPA (Telephone Consumer Protection Act)

• CAN-SPAM Act

• CTIA Messaging Principles and Best Practices

• A2P 10DLC carrier requirements

• Applicable state and local real estate privacy laws

We obtain prior express written consent before sending marketing SMS messages and maintain complete records of all opt-ins and opt-outs in compliance with carrier and regulatory requirements.

9. Legal Compliance Note

This Privacy Policy and SMS Terms of Service are intended to comply with applicable federal and state laws. By using our services or opting into our SMS program, you agree to the terms outlined in this document.

Black Moon Estates LLC reserves the right to modify this policy at any time. Material changes will be communicated to active subscribers via SMS or email.